FAQs
Frequently Asked Questions
General Questions
- You can purchase all courses online using a credit card through our secure checkout process.
- If you are a US Citizen, you can apply for financing with Affirm. If approved, you will get access to the materials right away.
- If you would prefer to pay by PayPal or bank transfer please email support@zhealth.net.
- Payment plans are available, however, you will not have access to the online course, or be able to attend webinars or workshops until payment is made in full.
Z-Health University is the online learning platform designed to make your ongoing work with the Z-Health curriculum as easy and beneficial as possible. Upon your first purchase from Z-Health, you will be sent an email with instructions to set up your account.
The Essentials of Elite Performance course is pre-approved for continuing education credits by the following organizations:
- National Strength and Conditioning Association: 2 CEU
- National Academy of Sport Medicine: 1.90 CEU
- Athletics and Fitness Association: 15 CEU
- National Council on Strength and Fitness: 7 CEU
- National Pilates Certification Program: 21 CEU
In addition to these organizations, the Essentials course and all other courses can be submitted to your certifying organization to petition for credits. We have had many trainers successfully petition their organization for credits. If you need any additional materials from us for the process after you have contacted your organization please reach out to support@zhealth.net.
Yes. We offer a 10% discount for all courses to military families and first responders. Please contact info@zhealth.net to register for a course with this discount.
Once a course has been purchased and digital access has been granted, we do not offer refunds or transfers. The intellectual property within the online materials is not able to be returned.
The courses are self-paced, so you can move through the material at your own pace. Included with your purchase is the option to attend webinars, and we have options to join the webinars throughout the year.
Our Neurofundamentals program is completely free, as well as our weekly blog and other resources.
If you are a trainer, we offer generous referral options. Check your ZU Dashboard to invite others!
Yes, you can enter that information in the “referred by” section on the checkout page, or you can email us at support@zhealth.net to update your account.
Please be sure to check your spam folders and add hello@zhealth.net to your contact list. If you still aren’t receiving messages, please send a note to support@zhealth.net.
Our interactive Find a Trainer allows you to select a trainer by geographical area and level of Z-Health certification. All Z-Health Practitioners run their own businesses, so you will need to contact them directly to set up an appointment. If you are unable to find a trainer using the website, or you have very specific needs/requirements, please contact us at info@zhealth.net and we will do our best to help you find a trainer who can help you.
For Students
Z-Health University is the online learning platform designed to make your ongoing work with the Z-Health curriculum as easy and beneficial as possible. Upon your first purchase from Z-Health, you will be sent an email with instructions to set up your account.
If you’re having trouble accessing your courses at Z Health University, keep these things in mind:
- Your username is the email address where you receive Z-Health emails.
- Please note your password is case sensitive, so you may want to double check that your caps lock is not on. You can reset your password on the login page.
- You may also try clearing your cache if you continue to have problems.
Once you complete all modules of a course in ZU, a downloadable certificate will become available on the course’s main page. If you need a certificate from a live training course, email support@zhealth.net.
Online Certifications
If you are currently certified in a course, you do not need to take the online exam. Your certification is still valid.
You do not have to certify. We know many students are interested in studying the material, and are not concerned with credentials. Certification is not required. You will need to be certified to to be listed on the Find A Trainer page, as well as to apply for the Master Practitioner program.
Once you complete all modules of a course in ZU, a downloadable certificate will become available on the course’s main page. If you need a certificate from a live training course, email support@zhealth.net.
Yes! Once you are listed as certified in our system, your Find A Trainer listing will be updated to show your credentials.
It is not required to certify before attending the webinar, but we do recommend watching the course and studying the materials to get the most out of your webinar experience.
Nope! We give our students the maximum amount of flexibility. Many students will study multiple courses at the same time, so you do not need to take the exams in order.
You will have lifetime access to the course materials. Your certification does not expire. We regularly update the course materials and encourage you to review the new materials.
