FREQUENTLY ASKED QUESTIONS
The Essentials of Elite Performance course is pre-approved for continuing education credits by the following organizations:
- National Strength and Conditioning Association: 2 CEU
- National Academy of Sport Medicine: 1.90 CEU
- Athletics and Fitness Association: 15 CEU
- National Council on Strength and Fitness: 7 CEU
In addition to these organizations, the Essentials course and all other courses can be submitted to your certifying organization to petition for credits. We have had many trainers successfully petition their organization for credits. If you need any additional materials from us for the process after you have contacted your organization please reach out to [email protected].
In the event that an in-person event is canceled, the participant will have the option to attend a future date at no additional cost, pending availability.
*COVID-19 update* We have updated the website to reflect our course plans during the COVID-19 pandemic while travel and gathering restrictions are in place. The affected courses have been moved to a webinar or Livestream format.
Once a course has been purchased and digital access has been granted, we do not offer refunds or transfers. The intellectual property within the online materials is not able to be returned.
Z-Health University is the online learning platform designed to make your ongoing work with the Z-Health curriculum as easy and beneficial as possible. Upon your first purchase from Z-Health, you will be sent an email with instructions to set up your account.
If you’re having trouble accessing your courses at Z Health University, keep these things in mind:
- Your username is the email address where you receive Z-Health emails.
- Please note your password is case sensitive, so you may want to double check that your caps lock is not on. You can reset your password on the login page.
- You may also try clearing your cache if you continue to have problems.
Once you complete all modules of a course in ZU, a downloadable certificate will become available on the course’s main page. If you need a certificate from a live training course, email [email protected].
If you are currently certified in a course, you do not need to take the online exam. Your certification is still valid.
You do not have to certify. We know many students are interested in studying the material, and are not concerned with credentials. Certification is not required. You will need to be certified to to be listed on the Find A Trainer page, as well as to apply for the Master Practitioner program.
Yes! Once you are listed as certified in our system, your Find A Trainer listing will be updated to show your credentials.
It is not required to certify before attending the webinar, but we do recommend watching the course and studying the materials to get the most out of your webinar experience.
Yes! You can attend a live course at no additional cost in the future.
Nope! We give our students the maximum amount of flexibility. Many students will study multiple courses at the same time, so you do not need to take the exams in order.
You will have lifetime access to the course materials. Your certification does not expire. We regularly update the course materials and encourage you to review the new materials.
If you have purchased Essentials of Elite Performance, or one of our certification courses, you can log in to your ZU account and navigate to: https://university.zhealtheducation.com/trainer-referral/
Our interactive Find a Trainer allows you to select a trainer by geographical area and level of Z-Health certification. All Z-Health Practitioners run their own businesses, so you will need to contact them directly to set up an appointment. If you are unable to find a trainer using the website, or you have very specific needs/requirements, please contact us at [email protected] and we will do our best to help you find a trainer who can help you.