FREQUENTLY ASKED QUESTIONS
Do you offer a military/LEO discount/First Responder discount?
What is Your Course Cancellation Policy?
Z-Health Course Cancellation:
For US courses, we reserve the right to cancel a course 4 weeks prior to the event start date. Participants who are already registered for such a course will be able to choose another course date with no penalty. All expenses are the responsibility of the participant. Always confirm that a course’s location is listed on the Z-Health website before booking travel.
For International courses, we reserve the right to cancel a course 12 weeks prior to the event start date. Participants who are already registered for such a course will be able to choose another course date with no penalty. All expenses are the responsibility of the participant. Always confirm that a course’s location is listed on the Z-Health website before booking travel.
Participant Cancellation & Refunds:
Essentials of Elite Performance:
A full refund may be requested within 60 days of purchase.
R, I, S, T, 9S Certifications:
No refunds or transfers will be allowed once the payment has been made and digital material is granted. The intellectual property within the study material and the digital 4-day course cannot be returned. Attendance to the accompanying 4-day live training will be honored indefinitely as long as space allows and sufficient notice is given.
Tuition payment must be in U.S. funds only. Students in Canada and foreign countries will be responsible for payment of any applicable custom duties, taxes, and money transfer fees.
How Will Refunds Be Issued?:
If possible, a refund will be put back on the card that was used for the initial payment. If this is not an option, a check will be mailed if the student resides or works in the United States. A PayPal payment or wire transfer will be available internationally. The recipient is responsible for all transaction fees for both themselves and Z-Health.
How do I order your at-home training products?
Our online store is coming soon! This will be the easiest way select the product(s) you want and check out online. Please note that all informational products are available by DIGITAL DOWNLOAD ONLY. We no longer produce physical products. Check back to our website soon for updates!
How do I find a Z-Health Certified Trainer or Therapist?
Our interactive Find a Trainer allows you to select a trainer by geographical area and level of Z-Health certification. All Z-Health Practitioners run their own businesses, so you will need to contact them directly to set up an appointment. If you are unable to find a trainer using the website, or you have very specific needs/requirements, please contact us at [email protected] and we will do our best to help you find a trainer who can help you.